T: 0140444333 64 High Street, Honiton, Devon, EX14 1PB

Terms and conditions


Terms and Conditions:

General Appointments;

*Any appointments missed, re-arranged or cancelled with less than 24 hours’ notice will incur a 50% treatment charge. This includes treatments where a voucher is being used for payment.

*Clients who miss 3 appointments will then be required to make full payment for their next treatment at the time of booking, before we will allow the booking to be made.

*Appointments booked for more than one hour will require a 25% booking fee of the treatment cost. If you miss your appointment your booking fee will not be refunded.

*For new clients – Please arrive 5 minutes prior to your appointment time to fill out a record card and discuss treatment needs. (All information is strictly confidential & must be correct at time of appointment, to ensure correct treatment procedure.)

*In respect for other customers due to us running on an appointment system if you are late for your appointment, your treatment time will be cut short or may even be cancelled. All treatment times include change over time.

*For all pedicure treatments please bring with you open toed shoes to allow for nail varnish to dry. Failure to do so may result in damaged nail varnish.

* With the nature of our treatments we may over run our scheduled time, this will not affect the duration of your treatment.

* All valid gift vouchers have been extended by 3 months (time closed for national lockdown)  any 2019 gift vouchers will not be valid.

* COVID-19 procedure: please read our (latest news) section for all new COVID-19 regulations.

* please note we have been closed for a long period due to national lockdown & are extremely busy. It may take us some time to get back to messages & voicemails.


Pamper Parties

*When booking pamper parties, a 25% booking fee is required.

*Cancellations of pamper parties will need 1 weeks’ notice, failure to do so will result in the loss of your booking fee.


Weddings;

*On your practice date, full payment for your wedding day is to be taken prior to the day. A call out charge and start time of the wedding is to be agreed in writing.

*Cancellation of your wedding day will need 2 weeks’ notice, failure to do so will result in the loss of your payment.


Gift Vouchers;

*All Vouchers purchased at body Therapy must be used within 6 months from the date of purchase and cannot be exchanged for cash.

*Gift vouchers may be used on all beauty treatments, and all beauty retail products. Gift vouchers are non-refundable, and if lost or misplaced, another gift voucher may be issued at the manager’s discretion.

* Due to COVID-19 all gift vouchers have automatically been extended by 2 months.


Retail;

* Beauty products brought at body therapy will not be refunded once opened. Products may be exchanged for another if the seal has not been tampered with.


Loyalty Cards;

*Points are not available when using a gift voucher.

*We reserve the right to change the conditions of the scheme and notification will be displayed in the salon.

*We reserve the right to take action when deemed fit if the scheme is abused.

*On beauty treatments above £10 you will receive one stamp. Once you have collected 10 stamps you will receive 10% off your next treatment.

*Loyalty cards must be present at the time of payment to collect your stamp.

*Your discount stamp can not be used in conjunction with any other offer or purchasing a gift voucher.

*If a loyalty card is lost or misplaced, a new card will be issued, but any credit will have to start again. 


Please note we had our annual price increase in April 2020 but are awaiting our new brochures. All prices on our website are current & correct. 12/12/20.

 

 

Oct 14, 2016 | Posted by | Comments Off on Terms and conditions
T:0140444333 64 High Street, Honiton, Devon, EX14 1PB